Integral Diagnostics (IDX)82 jobs

Customer Service Office - Bookings Centre

JuniorMid levelFull-timeOfficeLangmore Ln, Berwick VIC 3806, AustraliaPosted 3 months agoVerified 1 month ago
Pending fitX of Y criteria met
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About the job

The job is about joining Capital Radiology & Integral Diagnostics (IDX) as part of their expanding Customer Service Centre, where you will be the first point of contact for patients. This position is crucial in transforming the patient experience by delivering exceptional customer service and ensuring a values-driven, empathetic approach. The team thrives on collaboration and is dedicated to providing a supportive environment where every voice is valued.

You'll be responsible for

📞

Answering patient enquiries

Responding to patient enquiries in a professional and sensitive manner over the phone.
🗓️

Scheduling bookings

Maximizing appointment slots and scheduling patient bookings efficiently.
🔹

Informing patients

Providing patients with relevant preparation instructions and cost estimates.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service in a healthcare setting.

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🗓️

Booking management experience

Proven experience managing patient bookings using a booking system.

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💬

Excellent communication skills

Strong ability to build rapport with patients and staff through effective communication.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service in a healthcare setting.

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Booking management experience
Proven experience managing patient bookings using a booking system.

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Excellent communication skills
Strong ability to build rapport with patients and staff through effective communication.

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Problem-solving skills
Capable of optimizing appointment slots and addressing patient inquiries.

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Technology proficiency
Experience using multiple platforms, including RIS systems, for efficient operations.

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