About the job
The Customer Service Officer position at Service NSW is all about delivering exceptional service to customers across New South Wales. This job plays a vital role in helping individuals access important information and services, contributing to positive experiences for the community. The team values professionalism, attention to detail, and a commitment to service excellence, creating an environment where everyone can thrive.
You'll be responsible for
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Delivering customer service
Providing timely, accurate, and efficient support to customers across various channels.❤️
Building customer relationships
Creating positive interactions with customers while maintaining service standards.🔒
Protecting customer information
Ensuring compliance with privacy and confidentiality requirements.Key criteria
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Customer service experience
Demonstrated experience in delivering high-quality customer service.View
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Multi-channel support skills
Experience providing support via phone, email, and mail.View
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Privacy compliance knowledge
Understanding of privacy and confidentiality regulations.View
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