About the job
The Customer Service Officer job at AFCA is all about making a real impact by delivering exceptional phone-based customer service. This role is vital in helping consumers navigate their complaints and ensuring they receive the support they need. The team thrives in a collaborative and inclusive environment, where every voice is valued and flexibility is embraced.
You'll be responsible for
🌟
Delivering exceptional customer service
Providing outstanding phone-based support to consumers, complainants, representatives, and AFCA members.🗺️
Guiding complainants through processes
Interacting directly with complainants to understand their issues and provide accurate information about AFCA processes.🤝
Managing challenging interactions
Resolving conflicts and defusing difficult situations with empathy and professionalism.Key criteria
📞
Phone-based customer service experience
Demonstrated experience in structured phone-based customer service.View
💻
Strong computer literacy
Proficiency in navigating multiple systems and software.View
🤝
Conflict resolution skills
Experience managing difficult interactions with empathy and calmness.View
View more
