Supagas1 follower11 jobs

Customer Service Officer

JuniorFull-timeOfficeBeenleigh QLD 4207, AustraliaBusiness operationsSalesCustomer servicePosted 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer position at Supagas is all about delivering exceptional service and support to customers in a fast-paced environment. This job plays a vital role in ensuring customer satisfaction and operational efficiency, contributing to the company's reputation for excellence. The team values enthusiasm, confidence, and a dynamic approach to customer interactions, fostering a collaborative and supportive workplace culture.

You'll be responsible for

📞

Handling incoming calls

Managing a high volume of incoming calls, processing orders, and addressing customer inquiries with professionalism.
🌟

Exceeding customer expectations

Providing exceptional support to operations and ensuring customer satisfaction through effective communication.
📋

Account management

Addressing customer queries and managing accounts promptly and professionally, ensuring accurate setup of new customer accounts.

Key criteria

📞

Inbound call centre experience

Proven experience managing high call volumes in a call centre.

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🖥️

Familiarity with Pronto software

Experience using Pronto software is highly advantageous.

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😊

Professional telephone manner

Possess a friendly and professional communication style.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Inbound call centre experience
Proven experience managing high call volumes in a call centre.

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Familiarity with Pronto software
Experience using Pronto software is highly advantageous.

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Professional telephone manner
Possess a friendly and professional communication style.

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Strong attention to detail
Ability to ensure accuracy in customer account setups.

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Customer service excellence
Demonstrated commitment to exceeding customer service expectations.

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