About the job
Join the RAC Home Services Team as a Security Service & Repair Consultant in West Perth, where hybrid work flexibility and great benefits await you. This job plays a vital role in supporting the day-to-day service and repair activities within a dynamic and high-performing team. The team values collaboration and is dedicated to delivering exceptional service to members.
You'll be responsible for
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Managing security leads
Managing incoming Security and Home Energy leads and work orders, ensuring prompt member contact and efficient scheduling of technician appointments.🛠️
Providing technical support
Providing technical guidance over the phone, helping to triage and resolve member issues where possible, prior to dispatching a technician.🔔
Monitoring system notifications
Proactively monitoring and following up on system notifications, ensuring member needs are met efficiently.Key criteria
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Proven success in high-demand environments
Demonstrated ability to multitask and exceed targets.View
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Strong member service mindset
Focus on creating outstanding experiences and relationships.View
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Hands-on CRM experience
Experience managing leads and cases through structured processes.View
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