About the job
The Customer Services Officer position at MedHealth is all about providing exceptional support to customers while ensuring smooth operations within the team. This job plays a crucial role in enhancing the health and employment outcomes for individuals by facilitating appointments and managing administrative tasks. The team thrives in a fast-paced environment where collaboration, respect, and a client-focused approach are at the forefront of everything they do.
You'll be responsible for
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Answering and directing phone calls
Provide prompt and professional responses to incoming calls, ensuring that inquiries are directed to the appropriate team members.👋
Meeting and greeting visitors
Welcome all visitors to the office, ensuring a friendly and professional atmosphere.📅
Managing patient appointments
Coordinate and arrange suitable appointments with specialist consultants, ensuring all patient details are accurately updated.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, especially in contact centres.View
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Administrative skills
Proven ability to manage administrative tasks efficiently and accurately.View
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Time management skills
Experience managing multiple tasks and meeting deadlines effectively.View
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