About the job
The Customer Service Representative and Digital Service Representative positions at Service NSW are all about creating exceptional customer experiences. These roles are vital in ensuring that citizens have easy access to government services while receiving support with empathy and efficiency. The team thrives on collaboration and is passionate about making a real difference in people's lives.
You'll be responsible for
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Handling customer enquiries
Managing a variety of enquiries and complaints with confidence and care, ensuring every interaction reflects our commitment to excellence.🌟
Creating meaningful experiences
Bringing energy, warmth, and a genuine passion for helping others, enhancing the overall customer experience.🤝
Collaborating with the team
Working seamlessly with team members to ensure a cohesive approach to customer service and support.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Intermediate computer skills
Proven ability to navigate multiple systems efficiently.View
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Confidential information handling
Clear understanding of managing personal information responsibly.View
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