The NRMA2 followers63 jobs

Customer Service Representative (Inbound Contact Centre)

JuniorMid levelFull-timeOfficeGosford NSW 2250, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. Your role is crucial in ensuring that members receive the assistance they need quickly and effectively. The team thrives on collaboration and values each member's contribution, creating a supportive environment where everyone can grow and make a real impact.

You'll be responsible for

📞

Handling inbound calls

Handle inbound roadside assistance calls calmly, professionally, and accurately.
📝

Providing guidance

Reassure members and provide concise guidance in line with quality standards.
📚

Maintaining records

Maintain accurate records and handle member information confidentially.

Key criteria

📞

Customer service experience

Proven experience in customer service roles, ideally in contact centres.

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🧠

Critical thinking skills

Demonstrated ability to assess needs and coordinate services effectively.

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🔍

Attention to detail

Experience maintaining accurate records and handling confidential information.

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Meet the team

About the company

Apply on The NRMA
You'll apply on an external website
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View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service roles, ideally in contact centres.

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Critical thinking skills
Demonstrated ability to assess needs and coordinate services effectively.

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Attention to detail
Experience maintaining accurate records and handling confidential information.

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Team collaboration
Experience working with teams to achieve timely outcomes and support members.

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Emotional resilience
Proven ability to remain calm and positive in fast-paced environments.

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