Customer Service Representative
JuniorMid levelFull-timeHybridMangrove Mountain NSW 2250, AustraliaNewcastle St, East Maitland NSW 2323, AustraliaSydney NSW, AustraliaPosted 3 months agoVerified 19 hours ago
About the job
As a Customer Service Representative at Service NSW, you will be the first point of contact for customers, providing friendly and accurate support across various channels. This role is crucial in ensuring that every customer interaction reflects Service NSW values while maintaining professionalism and empathy. The team thrives on collaboration and continuous improvement, creating a positive environment for both employees and customers.
You'll be responsible for
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Responding to customer enquiries
Handling high-volume inbound customer enquiries via phone and other digital channels.🔹
Providing accurate information
Delivering accurate advice and information across a broad range of NSW Government services.🛠️
Resolving customer issues
Resolving customer issues and complaints, including complex or escalated matters.Key criteria
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Proven customer service experience
Experience in high-volume service environments is essential.View
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Strong communication skills
Demonstrated ability to convey information clearly in writing and speech.View
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Confidence with technology
Experience using multiple computer systems simultaneously is required.View
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