About the job
As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. Your role is crucial in ensuring that members receive the assistance they need quickly and effectively. The team thrives on collaboration and values each member's contribution, creating a supportive environment where everyone can grow and make a real impact.
You'll be responsible for
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Handling inbound calls
Handle inbound roadside assistance calls calmly, professionally, and accurately.📝
Providing guidance
Reassure members and provide concise guidance in line with quality standards.📚
Maintaining records
Maintain accurate records and handle member information confidentially.Key criteria
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Customer service experience
Proven experience in customer service roles, ideally in contact centres.View
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Critical thinking skills
Demonstrated ability to assess needs and coordinate services effectively.View
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Attention to detail
Experience maintaining accurate records and handling confidential information.View
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