Customer Service Representative at Kogan.com

Kogan.com6 followers14 jobs

Customer Service Representative

Junior Full-time Office South Melbourne VIC 3205, Australia Business operations People and culture Customer service Posted 1 month ago

Pending fitX of Y criteria met

About the job

This job is all about delivering an outstanding customer experience at Kogan.com. Team members play a crucial role in resolving queries and advocating for customers, which directly contributes to the growth of the business. The Customer Care team thrives in a dynamic, fast-paced environment, where innovation and collaboration are key to success.

You'll be responsible for

📞

Taking ownership of escalated customer queries

Ensuring timely and effective resolution via Salesforce, SAP, phone and other systems.

🤝

Providing one-on-one support to customers

Always representing Kogan.com with professionalism and empathy via email and phone.

💰

Processing customer refunds and credits

Accurately and efficiently handling refunds, credits, and replacements.

Meet the team

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About the company

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