Stryker
InternJuniorFull-timeHybridMelbourne VIC, AustraliaAdministrationPeople and cultureCustomer servicePosted 6 hours ago
View your fit0 of 9 criteria met
About the job
As a Customer Service Representative at HotDoc, you will be the first point of contact for users, providing essential support across various channels. Your role is vital in ensuring that millions of Australians have a positive experience with our services. The team thrives on collaboration and is dedicated to delivering high-quality customer service while supporting each other's growth.
You'll be responsible for
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Responding to customer inquiries
Responding to Level 1 customer inquiries via phone, chat, and email, ensuring timely and accurate responses.📋
Managing multiple tasks
Managing and prioritising a variety of tasks, including handling multiple inquiries simultaneously.🗂️
Assisting with administrative tasks
Assisting with routine administrative tasks such as data entry, document management, refund management and email handling.What we're looking for
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Strong verbal and written communication skills
Ability to clearly convey information and assist users effectively.View fit
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Time management and multitasking experience
Proven ability to handle multiple inquiries in a fast-paced environment.View fit
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Familiarity with customer service software
Experience using customer service tools and Google Suite for support tasks.View fit
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