OFX8 followers10 jobs

Customer Service Representative

JuniorFull-timeOfficeSydney NSW, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 1 day ago
View your fit0 of 9 criteria met

About the job

The Customer Service Representative (internally known as Client Associate) at OFX plays a vital role in supporting clients with their international payment processes. This position is all about delivering outstanding service while ensuring smooth transactions and maintaining the company's reputation. OFX values teamwork and encourages a culture of continuous learning and improvement.

You'll be responsible for

🌟

Providing outstanding customer service

Delivering exceptional service to clients and internal stakeholders via telephone and email.
📞

Managing client interactions

Being the first point of contact for clients regarding international payment processes.
🚨

Escalating issues

Following internal procedures to escalate calls when necessary.

What we're looking for

📞

Customer service experience in high-volume environments

Demonstrated experience providing support in busy customer service settings.

View fit

💻

Computer skills proficiency

Experience using email and phone systems effectively for communication.

View fit

🧩

Attention to detail and multitasking ability

Proven capability to manage multiple tasks with precision.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience in high-volume environments
Demonstrated experience providing support in busy customer service settings.

View

Computer skills proficiency
Experience using email and phone systems effectively for communication.

View

Attention to detail and multitasking ability
Proven capability to manage multiple tasks with precision.

View

Interpersonal and communication skills
Strong ability to build relationships and communicate effectively.

View

Time management skills
Demonstrated efficiency in managing time and meeting deadlines.

View

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