Kogan.com
JuniorFull-timeHybridMelbourne VIC, AustraliaBusiness operationsCustomer serviceLogistics and transportationPosted 1 month ago
View your fit0 of 9 criteria met
About the job
The Customer Service Specialist at Visy Global Forwarding is a vital part of the Epping team, dedicated to enhancing customer experiences and ensuring smooth logistics operations. This role focuses on building strong relationships with clients while managing the seamless movement of goods across borders. The team thrives on collaboration and values a customer-first mindset, making every interaction a positive one.
You'll be responsible for
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Managing customer inquiries
Manage day-to-day inquiries, booking requests, and status updates to ensure a seamless customer experience.🚚
Coordinating shipments
Coordinate onboarding for new customers and maintain online portals, ensuring all processes are smooth and efficient.❤️
Building client relationships
Build strong relationships with clients and deliver exceptional customer service, enhancing overall satisfaction.What we're looking for
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Customer service experience in freight forwarding
Demonstrated experience in customer service within freight forwarding environments.View fit
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Knowledge of customs requirements
Strong understanding of customs compliance and reporting tools.View fit
🖥️
Proficiency in CargoWise
Experience using CargoWise for managing logistics and documentation.View fit
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