NSW Department of Customer Service32 followers345 jobs

Customer Service Representative

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 2 weeks agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Digital Service Representative job is all about creating a welcoming and supportive environment for customers at Service NSW. This role is crucial in ensuring that every individual who visits feels valued and understood, contributing to a positive community experience. The team thrives on collaboration and is dedicated to providing exceptional service, making it a fantastic opportunity for those who enjoy helping others.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🌟

Creating positive customer experiences

Ensuring every customer feels comfortable, supported, and valued from the moment they arrive.
🤝

Contributing to team success

Working collaboratively to ensure the smooth operation of the service centre.
🏆

Delivering high-quality service

Building trust within the local community through thoughtful interactions.

Key criteria

💬

Strong customer service skills

Proven experience delivering exceptional service in customer-facing environments.

View

🖥️

Intermediate digital skills

Experience using multiple computer systems effectively in a service context.

View

🔍

Attention to detail

Demonstrated ability to manage complex enquiries with precision.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Strong customer service skills
Proven experience delivering exceptional service in customer-facing environments.

View

Intermediate digital skills
Experience using multiple computer systems effectively in a service context.

View

Attention to detail
Demonstrated ability to manage complex enquiries with precision.

View

Collaborative mindset
Experience working effectively within a team to achieve common goals.

View

Empathy and positivity
Proven ability to connect with diverse customers and create welcoming experiences.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Customer Service RepresentativeCooma, NSW · Part-time
The Customer Service Representative position at Service NSW is all about creating a welcoming and positive experience for every visitor. This job plays a crucial role in enhancing customer satisfaction and strengthening the community's trust in government services. The team thrives on collaboration, support, and a shared commitment to exceptional service, making it a fantastic opportunity for those who enjoy helping others.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Service RepresentativeMangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · Full-time
As a Customer Service Representative at Service NSW, you will be the first point of contact for customers, providing friendly and accurate support across various channels. This role is crucial in ensuring that every customer interaction reflects Service NSW values while maintaining professionalism and empathy. The team thrives on collaboration and continuous improvement, creating a positive environment for both employees and customers.
Datacom
Datacom
Customer Service RepresentativeModbury, SA · Full-time
The Customer Service Representative (CSR) job offers a fantastic opportunity to kickstart your career while developing essential skills in problem-solving, communication, and service delivery. By joining Datacom, you will not only support valued clients across Australia but also earn a Government Security Clearance. The team thrives on collaboration and growth, providing a supportive environment where your future can truly begin.
TAFE NSW
TAFE NSW
Customer Service RepresentativeThurgoona, NSW · Full-time
The Customer Service Representative job at TAFE NSW is all about making a life-changing impact by supporting students throughout their educational journey. This role is vital in providing friendly and efficient service, ensuring that every interaction is positive and supportive. The team thrives in a dynamic, collaborative environment where innovation and meaningful work are encouraged.