NSW Department of Customer Service
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Customer Service Representative

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 3 months agoVerified 5 hours ago
Pending fitX of Y criteria met

About the job

The Digital Service Representative job is all about creating a welcoming and supportive environment for customers at Service NSW. This role is crucial in ensuring that every individual who visits feels valued and understood, contributing to a positive community experience. The team thrives on collaboration and is dedicated to providing exceptional service, making it a fantastic opportunity for those who enjoy helping others.

You'll be responsible for

🌟

Creating positive customer experiences

Ensuring every customer feels comfortable, supported, and valued from the moment they arrive.
🤝

Contributing to team success

Working collaboratively to ensure the smooth operation of the service centre.
🏆

Delivering high-quality service

Building trust within the local community through thoughtful interactions.

Key criteria

💬

Strong customer service skills

Proven experience delivering exceptional service in customer-facing environments.

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🖥️

Intermediate digital skills

Experience using multiple computer systems effectively in a service context.

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🔍

Attention to detail

Demonstrated ability to manage complex enquiries with precision.

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5 criteria for this job
Strong customer service skills
Proven experience delivering exceptional service in customer-facing environments.

View

Intermediate digital skills
Experience using multiple computer systems effectively in a service context.

View

Attention to detail
Demonstrated ability to manage complex enquiries with precision.

View

Collaborative mindset
Experience working effectively within a team to achieve common goals.

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Empathy and positivity
Proven ability to connect with diverse customers and create welcoming experiences.

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