Customer Service Specialist
About the job
As a Customer Service Specialist (Internal Account Manager) at efm Logistics, you will play a vital role in delivering an exceptional logistics experience. Your expertise will help manage freight movements and build strong relationships with clients, ensuring their needs are met. The team thrives on collaboration, innovation, and a commitment to professional development, making it a fantastic environment for growth.
You'll be responsible for
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Supporting freight movement
Managing the day-to-day movement of freight within your portfolio to ensure smooth operations.🔍
Providing insights
Delivering valuable insights into customer freight movements and potential issues to support account managers.🤝
Building relationships
Establishing solid long-term relationships with your dedicated account portfolio across various industries.Key criteria
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Tertiary qualification or 2+ years in customer service
Demonstrated educational background or relevant experience in customer service.View
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Strong communication skills
Proven ability to communicate effectively in writing and verbally.View
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Proficient in Microsoft Office Suite
Experience using Microsoft Office tools for reporting and communication.View
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