Customer Service Supervisor - Full Time Blacktown NSW 2148
About the job
This job is about supporting the daily operations of a vibrant venue while leading frontline teams to deliver exceptional customer experiences. The impact of this role is significant, as it directly contributes to member and guest satisfaction, fostering a welcoming atmosphere. The team thrives on collaboration, teamwork, and a shared commitment to excellence.
You'll be responsible for
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Supporting daily operations
Assisting the Customer Service Manager with the day-to-day running of all venue operations.👥
Supervising frontline staff
Guiding staff to deliver high levels of customer service and maintain operational standards.👀
Monitoring guest behaviour
Ensuring compliance with RSA, RCG, and venue conduct standards.Key criteria
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Supervisory experience in hospitality
1+ year of supervisory experience in a club or hospitality environment.View
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RSA, RCG, and ARCG certifications
Essential certifications for compliance and operational standards.View
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First Aid and Advanced Resuscitation training
Current certification or willingness to obtain for safety compliance.View
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