Customer Service Support Officer
About the job
The Customer Service Support Officer position offers multiple temporary opportunities to provide essential front line services in a dynamic environment. This role is crucial in delivering high-quality customer service and assisting customers with various inquiries related to the building and construction industry. The team values collaboration and flexibility, working together in a hybrid model to achieve outstanding results.
You'll be responsible for
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Providing front line services
Delivering high-quality customer service in a high-volume environment, assisting customers with various matters.📞
Responding to enquiries
Addressing inquiries from customers and completing administrative tasks within defined service standards.📚
Educating customers
Informing customers about legislation, procedures, and their rights to raise community awareness.Key criteria
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Customer service experience
Demonstrated experience in high-volume customer service environments.View
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Administrative skills
Proven ability to complete administrative tasks accurately and efficiently.View
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Knowledge of legislation
Understanding of relevant legislation and procedures for customer inquiries.View
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