NSW Department of Customer Service36 followers455 jobs

Customer Service Support Officer

JuniorMid levelFull-timeHybridGosford NSW 2250, AustraliaPosted 2 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Support Officer position offers multiple temporary opportunities to provide essential front line services in a dynamic environment. This role is crucial in delivering high-quality customer service and assisting customers with various inquiries related to the building and construction industry. The team values collaboration and flexibility, working together in a hybrid model to achieve outstanding results.

Meet the team

About the company

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You'll be responsible for

👥

Providing front line services

Delivering high-quality customer service in a high-volume environment, assisting customers with various matters.
📞

Responding to enquiries

Addressing inquiries from customers and completing administrative tasks within defined service standards.
📚

Educating customers

Informing customers about legislation, procedures, and their rights to raise community awareness.

Key criteria

📞

Customer service experience

Demonstrated experience in high-volume customer service environments.

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📋

Administrative skills

Proven ability to complete administrative tasks accurately and efficiently.

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📚

Knowledge of legislation

Understanding of relevant legislation and procedures for customer inquiries.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
Demonstrated experience in high-volume customer service environments.

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Administrative skills
Proven ability to complete administrative tasks accurately and efficiently.

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Knowledge of legislation
Understanding of relevant legislation and procedures for customer inquiries.

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Resilience in fast-paced settings
Experience managing sensitive issues in dynamic environments.

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Effective communication skills
Strong ability to educate customers and convey complex information.

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