About the job
The Customer Service Team Leader at The Good Guys plays a vital role in coordinating and supervising store operations to support a vibrant store culture and drive profitable sales growth. This position is all about creating a positive customer experience while fostering a collaborative team environment. The team values creativity, diversity, and the opportunity for personal and professional growth.
You'll be responsible for
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Developing team capabilities
Using the coaching model and development framework to enhance the operations team's knowledge and skills.🗂️
Supervising administration processes
Ensuring effective and efficient administration processes and compliance with core policies and procedures.📦
Managing multi-channel fulfilment
Overseeing online, commercial, and click & collect orders in line with procedures.What we're looking for
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Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.View
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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.View
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Team development skills
Experience in coaching and developing team members for success.View
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