Customer Specialists
About the job
This job is about becoming a Customer Specialist at Motion, where you will play a pivotal role in retaining and expanding a small to medium-sized customer base. Your work will directly contribute to customer success and strategic sales, making a significant impact on the company’s growth. The team values collaboration and offers a hybrid work environment that encourages personal and professional development.
You'll be responsible for
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Performing outbound and inbound calls
Understanding customer needs, resolving concerns, and driving retention within the small to medium business segment.📈
Managing the entire sales process
From lead qualification to order placement and post-sale follow-up.💼
Identifying cross-sell and upsell opportunities
Growing revenue within existing accounts by promoting Motion's capabilities.Key criteria
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Telephony-based customer engagement experience
Proven experience handling high-volume inbound and outbound calls.View
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Customer retention and sales growth expertise
Demonstrated success in retaining customers and driving sales.View
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Familiarity with CRM systems
Experience using CRM systems to manage customer records effectively.View
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