Accenture
Customer Strategy Manager
Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer successStrategy and analysisProduct managementPosted 1 week ago
About the job
This job is about leading the charge in shaping Virgin Australia’s customer experience. By focusing on strategic improvements and innovative solutions, you will play a key role in enhancing customer satisfaction and brand perception. The team thrives on collaboration, accountability, and continuous improvement, creating a dynamic environment where everyone can contribute to the mission of making flying better.
You'll be responsible for
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Leading customer and product strategy development
Leading the development of Virgin Australia’s customer and product strategy, ensuring alignment to business goals and customer expectations.🔗
Overseeing major customer programs
Overseeing the delivery of major customer programs, working closely with cross-functional teams.📈
Managing customer strategy initiatives
Managing and prioritising a portfolio of customer strategy initiatives to drive measurable improvements in satisfaction and brand perception.What we're looking for
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Management consulting experience
Significant experience in a Management Consulting Strategy team or in-house strategy team.View fit
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Leadership experience
Proven experience managing direct reports and mentoring others.View fit
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Commercial acumen
Strong ability to translate customer insights into strategic recommendations.View fit
View more
