Virgin Australia21 followers19 jobs

Manager, Product and Customer Strategy

Mid levelFull-timeHybridBrisbane QLD, AustraliaProductCustomer successStrategy and analysisPosted 16 hours ago
View your fit0 of 9 criteria met

About the job

This job is about leading the charge in shaping Virgin Australia’s customer experience through strategic product and service development. By working closely with various teams, you will drive initiatives that enhance customer satisfaction and brand perception. The team thrives on collaboration, accountability, and continuous improvement, creating a vibrant workplace culture.

You'll be responsible for

📈

Leading customer strategy development

Overseeing the development of Virgin Australia’s customer and product strategy, ensuring alignment with business goals and customer expectations.
🤝

Managing cross-functional teams

Collaborating with teams across Digital, Operations, Cabin Experience, Loyalty, Brand, and Finance to deliver major customer programs.
🔍

Identifying customer insights

Using data and research to pinpoint customer pain points and commercial opportunities for innovation.

Skills you'll need

👥

Leadership experience

Demonstrated ability to manage direct reports and mentor others, fostering a high-performing team environment.
💼

Commercial acumen

Strong understanding of translating customer insights into strategic recommendations that drive business success.
🧠

Analytical skills

High-level analytical, problem-solving, and critical thinking skills to manage complex programs and initiatives.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Management consulting experience
Significant experience in a Management Consulting Strategy team or in-house.

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Leadership experience
Proven experience managing direct reports and mentoring others.

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Strong commercial acumen
Ability to translate customer insights into strategic recommendations.

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Cross-functional initiative leadership
Record of leading initiatives and influencing senior stakeholders.

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Analytical and problem-solving skills
High-level skills in analysis, critical thinking, and problem-solving.

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