Gartner
JuniorFull-timeHybridSydney NSW, AustraliaProfessional servicesSalesCustomer successPosted 1 week ago
About the job
As a Customer Success Associate, you will play a vital role in nurturing long-term relationships with customers, driving product adoption, and identifying growth opportunities. Your efforts will directly contribute to customer retention and satisfaction, making a significant impact on their experience with Datadog. The team values collaboration and personal development, creating an environment where everyone can thrive.
You'll be responsible for
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Identifying opportunities
Manage the full sales cycle and proactively build strategic relationships with customers, focusing on retention.📋
Managing customer requests
Handle requests from your book of business to ensure a positive customer experience.💡
Advising customers
Act as an advisor to ensure customers leverage the solution effectively.What we're looking for
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Customer account management experience
1+ years in a customer-facing role focusing on relationship building.View fit
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Sales negotiation skills
Proven experience negotiating contracts and overcoming pricing objections.View fit
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Strong communication skills
Excellent written and verbal communication with attention to detail.View fit
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