Customer Success Coordinator, Home-in
About the job
The Customer Success Coordinator job at Home-in is all about supporting customers through their home-buying journey. This position plays a crucial role in ensuring that every customer has a smooth and successful experience from search to settlement. The team thrives in a dynamic start-up environment, where collaboration and exceptional service are at the heart of everything they do.
You'll be responsible for
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Managing work streams
Managing multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.đ€
Liaising with partners
Liaising with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.đŹ
Responding to customer queries
Managing our support inbox and responding to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.Key criteria
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Customer service experience
Demonstrated experience in customer service or operational support.View
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Task management skills
Proven ability to manage multiple priorities in deadline-driven environments.View
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Attention to detail
Strong focus on accuracy in processing complex information.View
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