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Customer Success Coordinator, Home-in

JuniorContractHybridSydney NSW, AustraliaPosted 9 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Coordinator job at Home-in is all about supporting customers through their home-buying journey. This position plays a crucial role in ensuring that every customer has a smooth and successful experience from search to settlement. The team thrives in a dynamic start-up environment, where collaboration and exceptional service are at the heart of everything they do.

You'll be responsible for

📋

Managing work streams

Managing multiple work streams including processing of all necessary tasks across the property purchase journey including contract review, exchange and settlement.
🤝

Liaising with partners

Liaising with our lawyer partners and lenders as required to ensure our platform is a comprehensive one-stop shop for customers.
📬

Responding to customer queries

Managing our support inbox and responding to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer service.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service or operational support.

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📅

Task management skills

Proven ability to manage multiple priorities in deadline-driven environments.

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🔍

Attention to detail

Strong focus on accuracy in processing complex information.

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service or operational support.

View

Task management skills
Proven ability to manage multiple priorities in deadline-driven environments.

View

Attention to detail
Strong focus on accuracy in processing complex information.

View

Team collaboration
Exceptional team player with a commitment to success.

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Flexible working hours
Willingness to work outside standard hours for customer support.

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