Xplor9 jobs

Customer Success Manager - Education Enterprise

Mid levelFull-timeRemoteMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager (Enterprise) at Xplor Technologies, you will play a crucial role in enhancing the experiences of early childhood education and care providers. Your efforts will directly impact operational efficiency and family engagement, making a real difference in the communities served. The team thrives on collaboration, creativity, and a shared commitment to customer success.

You'll be responsible for

📊

Maintaining account plans

Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists, executive engagement strategies, risks, opportunities, and success plans.
📅

Delivering customer engagement

Deliver agreed customer engagement and review cadences, including quarterly business reviews, customer health scoring, and product and feature adoption reviews.
⚠️

Managing churn risks

Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Key criteria

📊

Customer success experience

5+ years in customer success or account management roles.

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🤝

Stakeholder management skills

Proven experience managing complex relationships with multiple stakeholders.

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💼

Commercial negotiation expertise

Demonstrated success in leading contract renewals and negotiations.

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View more

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5 criteria for this job
Customer success experience
5+ years in customer success or account management roles.

View

Stakeholder management skills
Proven experience managing complex relationships with multiple stakeholders.

View

Commercial negotiation expertise
Demonstrated success in leading contract renewals and negotiations.

View

CRM platform proficiency
Experience using Salesforce or similar CRM systems for account management.

View

Problem-solving capabilities
Strong skills in identifying and resolving customer challenges.

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