Xplor9 jobs

Customer Success Manager Enterprise

Mid levelFull-timeRemoteMelbourne VIC, AustraliaPosted 5 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join Xplor Technologies as a Customer Success Manager (Enterprise) and make a real impact in the Education team. This job is all about strengthening partnerships with early childhood education and care providers, driving customer outcomes that enhance operational efficiency and quality care. The team thrives on collaboration, curiosity, and a commitment to elevating everyday life experiences for customers.

You'll be responsible for

📊

Maintaining account plans

Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists, executive engagement strategies, risks, opportunities, and success plans.
📅

Delivering customer engagement

Deliver agreed customer engagement and review cadences, including quarterly business reviews, customer health scoring, and product and feature adoption reviews.
⚠️

Managing churn risks

Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Key criteria

📊

Customer success experience

5+ years in Customer Success or similar customer-facing roles.

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🤝

Stakeholder management skills

Proven experience managing complex relationships with multiple stakeholders.

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💼

Commercial negotiation skills

Strong background in leading contract renewals and negotiations.

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View more

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4 criteria for this job
Customer success experience
5+ years in Customer Success or similar customer-facing roles.

View

Stakeholder management skills
Proven experience managing complex relationships with multiple stakeholders.

View

Commercial negotiation skills
Strong background in leading contract renewals and negotiations.

View

CRM platform experience
Experience working with Salesforce or similar CRM platforms.

View

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