Lyrebird Health5 followers6 jobs

Enterprise Customer Success Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 4 days agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

As an Enterprise Customer Success Manager, you will take charge of a portfolio of enterprise healthcare accounts, guiding them from onboarding to renewal and expansion. This role is pivotal in shaping market opportunities and driving measurable value for clients. The team thrives in a fast-paced environment, focusing on genuine ownership and impactful solutions.

Meet the team

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You'll be responsible for

📋

Owning enterprise healthcare accounts

Own a portfolio of enterprise healthcare accounts from contract through to renewal, driving measurable value realisation at every stage of the lifecycle.
🤝

Building commercial relationships

Build and manage commercial relationships with senior clinical and operational stakeholders, including identifying and activating clinical champions who accelerate adoption within their institutions.
📊

Delivering executive business reviews

Deliver executive business reviews that connect product usage to clinical outcomes, giving customers a clear picture of return on investment.

Key criteria

📊

Commercial lifecycle ownership

Proven experience managing full commercial lifecycle in B2B environments.

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📈

Analytical skills

Demonstrated ability to assess account health and interpret usage data.

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🏥

Healthcare sector experience

Experience working with hospitals or clinical environments is essential.

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A meaningful career starts with a match

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5 criteria for this job
Commercial lifecycle ownership
Proven experience managing full commercial lifecycle in B2B environments.

View

Analytical skills
Demonstrated ability to assess account health and interpret usage data.

View

Healthcare sector experience
Experience working with hospitals or clinical environments is essential.

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C-suite communication
Proven ability to engage and communicate with senior stakeholders effectively.

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Growth mindset
Mindset focused on revenue growth, not just account retention.

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