Everlab
26 interested1 job

Customer Success Representative

JuniorMid levelFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 2 weeks agoVerified 16 hours ago
Pending fitX of Y criteria met

About the job

This job is all about being the bridge between prospective members and their journey with Everlab. By focusing on onboarding and member support, you will play a crucial role in ensuring that every interaction is meaningful and helps drive conversion and revenue. The team thrives on collaboration and continuous improvement, always seeking to enhance the member experience.

You'll be responsible for

📋

Onboarding and conversion

Running Onboarding Consult and Diagnostics Review calls, using genuine discovery to understand each member's needs, answer questions and handle objections with clarity.
🤝

Member support

Owning the member journey between saying yes and becoming fully onboarded, making sure nothing falls through the cracks before their first appointment.
🔧

Continuous improvement

Documenting the questions, objections and friction points you hear from members, looking for patterns rather than treating every issue as a one-off.

Key criteria

🗣️

Communication skills

Demonstrated ability to engage and listen to members effectively.

View

🔍

Curiosity and problem-solving

Experience investigating member concerns and suggesting solutions.

View

📋

Attention to detail

Proven experience managing precise operational tasks accurately.

View

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
    • Contact sales
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories

A meaningful career starts with a match

Get started
Apply on Everlab
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

3 criteria for this job
Communication skills
Demonstrated ability to engage and listen to members effectively.

View

Curiosity and problem-solving
Experience investigating member concerns and suggesting solutions.

View

Attention to detail
Proven experience managing precise operational tasks accurately.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Digital Service Representative & Customer Service Representative - MirandaSydney, NSW · Part-time
This job offers an exciting opportunity to join the Service NSW team as a Customer Service Representative or Digital Service Representative. You'll play a vital role in helping customers access essential services and navigate digital platforms, making a real difference in their lives. The team thrives in a dynamic, fast-paced environment, where collaboration and a passion for customer service are key to success.
Xplor
Xplor
Customer Success ManagerMelbourne, VIC · Full-time
The Customer Success Manager position at Xplor is an exciting opportunity to make a real impact in the Fitness & Leisure vertical. This role focuses on enriching customer experiences and helping businesses thrive through our innovative technology solutions. The team values collaboration and is dedicated to supporting each other while working flexibly in a hybrid environment.
Xplor
Xplor
Customer Success CoordinatorMelbourne, VIC · Full-time
As a Customer Success Coordinator at Xplor Technologies, you will have the opportunity to make a real impact every day by enriching customer experiences. This role is vital in ensuring customer retention and happiness through effective communication and support. The team thrives on collaboration and values diverse perspectives, creating a dynamic environment where everyone can contribute and grow.
hipages Group
hipages Group
Customer Success RepresentativeSydney, NSW · Full-time
Join hipages as part of the Customer Success team, where you will play a vital role in connecting with tradie customers and helping them maximize their experience on our platform. This job offers a fantastic opportunity for career growth in a supportive and inclusive environment, where teamwork and collaboration are at the heart of what we do. Enjoy a structured, target-driven role that empowers you to refine your sales skills and make a real impact.