Domain54 followers23 jobs

Customer Success Specialist - Agent Solutions

JuniorMid levelFull-timeHybridPyrmont NSW 2009, AustraliaPosted 3 months ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist - Agent Solutions is an exciting opportunity to be a key player in ensuring customer satisfaction and successful software implementations for our Agent Solutions product suite. This job is vital for helping clients maximize the value of our technology solutions, fostering strong relationships, and driving customer retention. The team thrives in a collaborative environment, where autonomy and career growth are encouraged, making it a perfect fit for those looking to make a real impact in the property industry.

You'll be responsible for

🚀

Leading customer onboarding

Guiding new customers through the onboarding process to ensure smooth implementation and product adoption.
💬

Managing customer relationships

Building and maintaining strong relationships with customers, acting as their primary point of contact.
📈

Monitoring customer health

Tracking customer engagement and usage metrics to implement retention strategies and ensure renewal readiness.

Key criteria

📊

Account management experience

Proven experience managing customer accounts in real estate.

View

🛠️

Product training skills

Demonstrated ability to train customers on software products.

View

🔗

Customer relationship management

Experience building strong relationships with clients throughout engagement.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply with your profile
Meet Maleeha and the team
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Account management experience
Proven experience managing customer accounts in real estate.

View

Product training skills
Demonstrated ability to train customers on software products.

View

Customer relationship management
Experience building strong relationships with clients throughout engagement.

View

Retention strategy implementation
Experience implementing strategies to enhance customer retention.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
Connecteam
Connecteam
Technical Customer Success SpecialistMelbourne, VIC · Full-time
The Technical Customer Success Specialist job at Connecteam is all about empowering deskless teams by providing exceptional support and seamless integration of our platform. This role is crucial in helping clients streamline their operations and enhance their efficiency. The team thrives on collaboration, learning, and creating a supportive environment where everyone can grow and succeed together.
Mentimeter
Mentimeter
Customer Success ManagerSydney, NSW · Full-time
Tamla Waverley
Meet Tamla and the team
Enterprise Customer Success at Mentimeter's Strategic Accounts isn't about keeping the lights on. It's about proving, deal by deal and quarter by quarter, that Mentimeter belongs at the centre of how our biggest customers communicate, learn, and grow. You'll be one of the first people building out our Strategic Accounts function in Sydney, working deeply with a focused portfolio of our most complex, highest-value enterprise customers. These are organisations with multiple business units, regions, and stakeholder layers. The Relationship Manager owns the commercial side. You own the value: the success plans, the executive relationships, the proof points that make expansion the obvious next step. This is a role for someone who wants to operate as a genuine strategic partner, not a support function.
Palo Alto Networks
Palo Alto Networks
Enterprise Customer Success ManagerSydney, NSW · Brisbane, QLD · Full-time
As an Enterprise Customer Success Manager at Idira, you will play a key role in driving the growth and success of our ANZ business. This job is all about ensuring that mid-to-large enterprises derive maximum value from their investment in Idira products. Collaborating with various teams, you will implement world-class Access and Identity solutions, leading to higher customer satisfaction and retention. The team thrives on collaboration and innovation, creating a supportive environment where every idea counts.
Mercha
Mercha
Customer success specialistSydney, NSW · Eagle Farm, QLD · Full-time
Shirley Gwynn
BENJAMIN READ
Meet Shirley and 1 other
This job is all about being the first point of contact for customers at Mercha. You will play a crucial role in ensuring customer satisfaction, which directly impacts repeat business and revenue. The team thrives on collaboration and is dedicated to providing exceptional service while continuously improving processes.