About the job
The Customer Support Specialist at Doshii plays a vital role in supporting hospitality venues using the Doshii platform. This job is all about turning complex hospitality technology challenges into simple, practical solutions for customers. Team members thrive in a collaborative environment, working closely with various internal teams and external partners to ensure high-quality support and a seamless experience for all users.
You'll be responsible for
📧
Recording and responding to support requests
Managing support requests across email, phone, and chat platforms to ensure timely assistance.🛠️
Assisting with venue onboarding
Helping venues connect to the Doshii platform, including building and mapping menus for seamless integration.🔧
Investigating operational issues
Troubleshooting connectivity issues and coordinating with external partners to resolve customer problems efficiently.Key criteria
🗣️
Strong communication skills
Ability to convey information clearly to diverse audiences.View
🛠️
Problem-solving experience
Demonstrated experience resolving customer issues effectively.View
📞
Customer support background
Experience delivering exceptional support via phone and email.View
