Mercha1 job

Customer success specialist

JuniorMid levelGraduateFull-timeHybridSydney NSW, AustraliaEagle Farm QLD, AustraliaPosted 1 hour ago
Pending fitX of Y criteria met

About the job

This job is all about being the first point of contact for customers at Mercha. You will play a crucial role in ensuring customer satisfaction, which directly impacts repeat business and revenue. The team thrives on collaboration and is dedicated to providing exceptional service while continuously improving processes.

You'll be responsible for

📬

Managing inbound volume

Overseeing the inbound queue across all channels, ensuring every enquiry is addressed promptly and accurately.
💰

Converting demand

Taking charge of non-ICP customers and one-off transactions, quoting and closing orders to maximize revenue.
⚙️

Providing operational support

Supporting the operations team and trunk customers with deliveries, events, and day-to-day requests.

Key criteria

📞

Customer-facing experience

2+ years in a customer-facing role with order fulfillment.

View

📊

CRM literacy

Proven experience with HubSpot or similar CRM systems.

View

🗂️

Operational discipline

Demonstrated ability to impose structure on unorganized tasks.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Get started
Apply with your profile
Meet Shirley and the team
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer-facing experience
2+ years in a customer-facing role with order fulfillment.

View

CRM literacy
Proven experience with HubSpot or similar CRM systems.

View

Operational discipline
Demonstrated ability to impose structure on unorganized tasks.

View

Clear written communication
Experience crafting concise and warm customer messages.

View

Comfort with selling
Experience quoting, following up, and closing sales.

View

Similar jobs

View all
Cotality Australia
Cotality Australia
Customer Success Specialist - Real EstateMelbourne, VIC · Full-time
Cotality is on a mission to revolutionise the property industry by making it faster, smarter, and more people-centric. As a Customer Success Specialist, you will take ownership of your own client portfolio across South Australia, Northern Territory, and Western Australia, ensuring clients succeed with Plezzel, our flagship digital marketing product for real estate agencies. Join a diverse and inclusive team that values collaboration and innovation, where your contributions will directly impact the real estate economy and help shape a thriving global property ecosystem.
Cotality Australia
Cotality Australia
Customer Success Specialist - Real EstateMelbourne, VIC · Full-time
The Customer Success Specialist at Cotality is all about empowering clients to thrive with Plezzel, our flagship digital marketing product for real estate agencies. This job is crucial in building strong relationships and ensuring clients receive the support they need to succeed. The team values collaboration, innovation, and a commitment to client success, creating a vibrant and inclusive work culture.
Connecteam
Connecteam
Technical Customer Success SpecialistMelbourne, VIC · Full-time
The Technical Customer Success Specialist job at Connecteam is all about empowering deskless teams by providing exceptional support and seamless integration of our platform. This role is crucial in helping clients streamline their operations and enhance their efficiency. The team thrives on collaboration, learning, and creating a supportive environment where everyone can grow and succeed together.
Domain
Domain
Customer Success Specialist - Agent SolutionsPyrmont, NSW · Full-time
Meet Maleeha and the team
The Customer Success Specialist - Agent Solutions is an exciting opportunity to be a key player in ensuring customer satisfaction and successful software implementations for our Agent Solutions product suite. This job is vital for helping clients maximize the value of our technology solutions, fostering strong relationships, and driving customer retention. The team thrives in a collaborative environment, where autonomy and career growth are encouraged, making it a perfect fit for those looking to make a real impact in the property industry.