Civica14 jobs

Customer Support Analyst - Level 2 - Carelink

JuniorMid levelFull-timeHybridGeelong VIC 3220, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Analyst – Level 2 at Civica plays a vital role in delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job is all about collaboration, problem-solving, and ensuring that customers receive the best service possible. The team thrives in a supportive environment where everyone is encouraged to grow and make a meaningful impact.

Meet the team

About the company

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You'll be responsible for

💼

Delivering high-quality support

Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector.
🤝

Collaborating with teams

Working closely with customers and internal teams to resolve issues and optimise system usage.
📚

Maintaining documentation

Maintaining accurate documentation, including knowledge base articles and support logs.

Key criteria

🛠️

Customer service experience

Demonstrated experience delivering customer service in IT support environments.

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🔧

Technical troubleshooting skills

Proven ability to troubleshoot and resolve technical issues effectively.

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📊

Documentation skills

Experience maintaining accurate documentation and knowledge base articles.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering customer service in IT support environments.

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Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.

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Documentation skills
Experience maintaining accurate documentation and knowledge base articles.

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Collaborative teamwork
Proven capability to work independently and collaboratively in teams.

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Workload prioritisation
Experience managing multiple support requests while maintaining quality.

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A meaningful career starts with a match

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