Civica14 jobs

Customer Support Analyst - Level 2 - Carelink

Mid levelFull-timeHybridAdelaide SA, AustraliaPosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Analyst – Level 2 at Civica plays a vital role in delivering exceptional support for Civica’s Carelink software solutions, impacting the health and community care sector. This job is all about collaboration, problem-solving, and ensuring that customers receive the best service possible. The team thrives in a supportive environment where everyone is encouraged to grow and contribute to meaningful outcomes.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

💼

Delivering high-quality support

Providing high-quality support to customers using Civica’s Carelink software solutions within the health and community care sector
🤝

Collaborating with teams

Working closely with customers and internal teams to resolve issues and optimise system usage
📚

Maintaining documentation

Maintaining accurate documentation, including knowledge base articles and support logs

Key criteria

🖥️

Customer service experience

Demonstrated experience delivering customer service in IT support environments.

View

🔧

Technical troubleshooting skills

Proven ability to troubleshoot and resolve technical issues effectively.

View

📊

Software application knowledge

Experience with software applications in large organisational settings.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience delivering customer service in IT support environments.

View

Technical troubleshooting skills
Proven ability to troubleshoot and resolve technical issues effectively.

View

Software application knowledge
Experience with software applications in large organisational settings.

View

Documentation skills
Experience maintaining accurate documentation and knowledge base articles.

View

Collaborative teamwork
Proven capability to work independently and collaboratively in teams.

View

Similar jobs

View all
Civica
Civica
Level 2 Customer Application Support Analyst - Reflect & RecoverMelbourne, VIC · Full-time
As a Level 2 Application Support Analyst at Civica, you will play a vital role in providing advanced support for our Reflect & Recover solution. Your expertise will help resolve complex application issues, ensuring that our customers receive the best possible service. The team thrives on collaboration and problem-solving, creating an environment where everyone can contribute to improving public services and making a real difference.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkPerth, WA · Full-time
The Customer Support Analyst – Level 2 at Civica is all about delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job plays a crucial role in ensuring that essential services are reliable and effective, directly impacting the lives of citizens. The team thrives in a collaborative environment, where everyone is encouraged to grow and contribute to the mission of improving public services.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkBrisbane, QLD · Full-time
The Customer Support Analyst – Level 2 at Civica plays a vital role in delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job is all about collaboration, problem-solving, and ensuring consistent service delivery that aligns with SLA commitments. The team thrives in a supportive environment that values growth, inclusivity, and making a real difference in the lives of citizens.
Civica
Civica
Customer Support Analyst - Level 2 - CarelinkGeelong, VIC · Full-time
The Customer Support Analyst – Level 2 at Civica plays a vital role in delivering exceptional support to customers using Carelink software solutions in the health and community care sector. This job is all about collaboration, problem-solving, and ensuring that customers receive the best service possible. The team thrives in a supportive environment where everyone is encouraged to grow and make a meaningful impact.