REA Group2 followers9 jobs

Customer Support Consultant

JuniorMid levelFull-timeHybridRichmond VIC 3121, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join a collaborative team at REA Group and deliver exceptional customer experiences! This job offers the opportunity to solve different problems every day while enjoying great learning opportunities. The team thrives on high performance and care, making a real impact in the property journey of customers.

You'll be responsible for

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Resolving customer issues

Resolve issues with our customers via phone, email, and web chat in an empathetic, professional, and timely manner.
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Balancing customer demand

Balance customer demand and multitasking in a fast-paced customer contact environment.
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Identifying opportunities for improvement

Proactively identify opportunities to innovate and improve the employee experience, customer experience, and operational excellence.

Key criteria

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Customer service experience

1+ years in a fast-paced customer service environment.

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Technical proficiency

Experience using systems like Zendesk, Slack, and Salesforce.

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🀝

Strong communication skills

Demonstrated ability to communicate clearly and empathetically.

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Meet the team

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4 criteria for this job
Customer service experience
1+ years in a fast-paced customer service environment.

View

Technical proficiency
Experience using systems like Zendesk, Slack, and Salesforce.

View

Strong communication skills
Demonstrated ability to communicate clearly and empathetically.

View

Problem-solving skills
Experience resolving customer issues through analysis and decision-making.

View

A meaningful career starts with a match

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