REA Group
2 interested3 jobs

Customer Support Consultant

JuniorMid levelFull-timeHybridRichmond VIC 3121, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Kickstart your career at Australia’s number one address in property with REA Group! This job is all about delivering exceptional customer experiences while being part of a collaborative and high-performing team. With a focus on innovation and care, REA Group is dedicated to making a real impact in the property industry.

You'll be responsible for

🔧

Resolving customer issues

Resolve issues with customers via phone, email, and web chat in an empathetic, professional, and timely manner.
⚖️

Balancing customer demand

Balance customer demand and multitasking in a fast-paced customer contact environment.
💡

Identifying opportunities

Proactively identify opportunities to innovate and improve the employee and customer experience.

Key criteria

📞

Customer service experience

1+ years in a fast-paced, customer-facing environment.

View

💻

Technical proficiency

Experience using multiple systems like Zendesk and Salesforce.

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🤝

Problem-solving skills

Demonstrated ability to resolve customer issues effectively and empathetically.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
1+ years in a fast-paced, customer-facing environment.

View

Technical proficiency
Experience using multiple systems like Zendesk and Salesforce.

View

Problem-solving skills
Demonstrated ability to resolve customer issues effectively and empathetically.

View

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