About the job
This full-time Customer Support job at Streem is an exciting opportunity for individuals passionate about media and SaaS. As a vital part of the team, you will create outstanding experiences for valued clients while supporting various behind-the-scenes activities. The team thrives on collaboration, continuous learning, and delivering exceptional service, making it a great fit for those eager to grow in a dynamic environment.
You'll be responsible for
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Supporting customers
Providing assistance to current customers via Phone, Email, and Live Chat to help them utilize Streem’s real-time media intelligence platform.🤝
Collaborating with teams
Working alongside the Account Management team to support day-to-day tasks, including data entry, brief building, and testing new products.📊
Delivering insights
Producing, reviewing, and delivering media insights reports to customers and internal stakeholders using Streem’s proprietary technologies.Key criteria
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1-2 years of customer support experience
Experience in customer service roles is essential.View
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Excellent communication skills
Ability to convey technical information clearly to diverse audiences.View
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Proactive priority management
Skill in managing conflicting priorities in fast-paced environments.View
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