HUB244 followers24 jobs

Customer Support Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaCustomer service and supportPeople and culturePosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Support Manager at HUB24 is all about leading a dynamic team to deliver exceptional customer service experiences. This job plays a crucial role in ensuring that service levels and customer satisfaction targets are not just met, but exceeded. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity to make a real impact.

You'll be responsible for

📋

Overseeing customer service operations

Managing day-to-day customer service operations to ensure high-quality service across all channels.
🌟

Leading and developing the team

Coaching and mentoring the Customer Service team to build capability and foster a positive culture.
🚀

Driving continuous improvement

Using data and customer insights to inform service strategies and enhance customer experiences.

Key criteria

📊

5+ years customer service leadership

Proven experience leading customer-facing teams with strong outcomes.

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📞

Multi-channel support experience

Experience with call centre and helpdesk ticketing systems.

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🤝

Stakeholder management skills

Demonstrated ability to manage relationships across various teams.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years customer service leadership
Proven experience leading customer-facing teams with strong outcomes.

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Multi-channel support experience
Experience with call centre and helpdesk ticketing systems.

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Stakeholder management skills
Demonstrated ability to manage relationships across various teams.

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Attention to detail
High attention to detail in service delivery and reporting.

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Data analysis capabilities
Experience tracking and analyzing key service metrics.

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