HUB246 followers57 jobs

Customer Support Manager

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Support Manager at HUB24 is all about leading a dynamic team to deliver exceptional customer service experiences. This job plays a crucial role in ensuring that service levels and customer satisfaction targets are not just met, but exceeded. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity to make a real impact.

You'll be responsible for

📋

Overseeing customer service operations

Managing day-to-day customer service operations to ensure high-quality service across all channels.
🌟

Leading and developing the team

Coaching and mentoring the Customer Service team to build capability and foster a positive culture.
🚀

Driving continuous improvement

Using data and customer insights to inform service strategies and enhance customer experiences.

Key criteria

📊

5+ years customer service leadership

Proven experience leading customer-facing teams with strong outcomes.

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📞

Multi-channel support experience

Experience with call centre and helpdesk ticketing systems.

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🤝

Stakeholder management skills

Demonstrated ability to manage relationships across various teams.

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View more

Meet the team

About the company

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5 criteria for this job
5+ years customer service leadership
Proven experience leading customer-facing teams with strong outcomes.

View

Multi-channel support experience
Experience with call centre and helpdesk ticketing systems.

View

Stakeholder management skills
Demonstrated ability to manage relationships across various teams.

View

Attention to detail
High attention to detail in service delivery and reporting.

View

Data analysis capabilities
Experience tracking and analyzing key service metrics.

View

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