Customer Support Officer
About the job
The Customer Support Officer at Urban Utilities plays a vital role in enhancing the quality of life for the community by managing and resolving customer requests and issues. This position is all about ensuring fair, consistent, and customer-focused outcomes while collaborating with various stakeholders. The team thrives on curiosity and a relentless pursuit of customer satisfaction, making it a dynamic and rewarding environment.
You'll be responsible for
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Managing customer enquiries
Manage complex customer enquiries, complaints and investigations, ensuring fair, timely and customer-focused outcomes🔍
Analyzing customer issues
Analyse customer issues to identify root causes and deliver effective, policy-aligned resolutions✉️
Communicating with stakeholders
Communicate clearly with customers and stakeholders, providing transparent updates and outcomesKey criteria
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Customer service experience (1-2 years)
Proven experience in delivering high-quality customer service.View
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Case management skills
Demonstrated ability to manage and resolve complex customer enquiries.View
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Stakeholder engagement expertise
Strong interpersonal skills for effective communication with stakeholders.View
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