Customer Support Officer
About the job
Join MACSEYE as a Customer Support Officer and make a real difference in the lives of families and school communities. This hybrid job offers a fantastic opportunity to collaborate with a passionate team while providing exceptional service and support. Embrace the chance to grow and develop in a nurturing environment that values your contributions.
You'll be responsible for
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Delivering exceptional service
Providing friendly first point of contact across phone, email, and digital channels.š¬
Tackling enquiries and requests
Handling enquiries, requests, and complaints with efficiency and care, seamlessly redirecting complex issues to the right team.š
Acting as a subject matter expert
Supporting families and stakeholders with accurate information and guidance on the enrolment and booking process.Key criteria
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2+ years of customer service experience
Experience in inbound call environments enhances service delivery.View
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Strong IT proficiency
Proficient in Microsoft Suite and adaptable with digital platforms.View
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Exceptional communication skills
Ability to engage empathetically with diverse stakeholders.View
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