About the job
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing customer experiences and promoting product adoption. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel.
You'll be responsible for
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Handling customer requests
Handle a high volume of inbound requests by phone, chat, and email with an eye for making the customer experience feel as effortless as possible.💡
Advocating for Clio's value
Advocate for the value Clio provides and becoming an expert in all of Clio's features and functionality.📖
Adding to knowledge base
Add to our knowledge base, consistently checking for quality, and coach our users in the usage of self-serve resources.Key criteria
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Bachelor's degree or equivalent experience
Possession of a relevant degree or practical experience is essential.View
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Excellent communication skills
Ability to convey complex technical concepts clearly to non-technical audiences.View
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Strong analytical skills
Demonstrated ability to analyze and troubleshoot technical issues effectively.View
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