Clio1 follower5 jobs

Customer Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaAustraliaPeople and cultureCustomer servicePosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in enhancing customer experiences and promoting product adoption. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling customer requests

Handle a high volume of inbound requests by phone, chat, and email with an eye for making the customer experience feel as effortless as possible.
💡

Advocating for Clio's value

Advocate for the value Clio provides and becoming an expert in all of Clio's features and functionality.
📖

Adding to knowledge base

Add to our knowledge base, consistently checking for quality, and coach our users in the usage of self-serve resources.

Key criteria

🎓

Bachelor's degree or equivalent experience

Possession of a relevant degree or practical experience is essential.

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🗣️

Excellent communication skills

Ability to convey complex technical concepts clearly to non-technical audiences.

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🔍

Strong analytical skills

Demonstrated ability to analyze and troubleshoot technical issues effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Bachelor's degree or equivalent experience
Possession of a relevant degree or practical experience is essential.

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Excellent communication skills
Ability to convey complex technical concepts clearly to non-technical audiences.

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Strong analytical skills
Demonstrated ability to analyze and troubleshoot technical issues effectively.

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Customer service experience
Experience providing exceptional service and problem-solving for customers.

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Curiosity about law and technology
Interest in leveraging tech to solve problems in the legal field.

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