Clio1 follower5 jobs

Customer Support Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in transforming the legal experience by providing exceptional support and advocating for Clio's products. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel and contribute to meaningful change.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling inbound requests

Handle a high volume of inbound requests by phone, chat, and email with an eye for making the customer experience feel as effortless as possible.
💡

Advocating for Clio

Advocate for the value Clio provides and become an expert in all of Clio’s features and functionality.
🔧

Troubleshooting issues

Methodically troubleshoot technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams.

Key criteria

🎓

Bachelor’s degree or equivalent experience

Possession of a relevant degree or practical experience is essential.

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🗣️

Excellent communication skills

Ability to convey complex technical concepts clearly to non-technical audiences.

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🔍

Strong analytical skills

Demonstrated ability to analyze and troubleshoot technical issues effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Bachelor’s degree or equivalent experience
Possession of a relevant degree or practical experience is essential.

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Excellent communication skills
Ability to convey complex technical concepts clearly to non-technical audiences.

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Strong analytical skills
Demonstrated ability to analyze and troubleshoot technical issues effectively.

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Customer service experience
Proven experience providing exceptional support and problem-solving.

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Curiosity about law and technology
Interest in leveraging technology to solve problems in the legal field.

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