About the job
Clio is on a mission to empower legal professionals and law firms through innovative AI technology. As a Customer Support Specialist, you will play a vital role in transforming the legal experience by providing exceptional support and advocating for Clio's products. The team thrives on growth, empowerment, and accountability, creating an environment where everyone can excel and contribute to meaningful change.
You'll be responsible for
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Handling inbound requests
Handle a high volume of inbound requests by phone, chat, and email with an eye for making the customer experience feel as effortless as possible.💡
Advocating for Clio
Advocate for the value Clio provides and become an expert in all of Clio’s features and functionality.🔧
Troubleshooting issues
Methodically troubleshoot technical product issues, reproducing and coordinating resolutions with our Technical Escalations, Product and Customer Success teams.Key criteria
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Bachelor’s degree or equivalent experience
Possession of a relevant degree or practical experience is essential.View
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Excellent communication skills
Ability to convey complex technical concepts clearly to non-technical audiences.View
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Strong analytical skills
Demonstrated ability to analyze and troubleshoot technical issues effectively.View
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