About the job
The Customer Support Specialist job at Red Hat is an exciting opportunity to join a dynamic team focused on delivering exceptional support to enterprise customers, particularly those based in Japan. This role is crucial in ensuring customer satisfaction through effective communication and proactive problem-solving. The team thrives on collaboration and embraces a customer-first mindset, making it a great fit for those passionate about helping others.
You'll be responsible for
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Providing customer support
Serving as the primary point of contact for Red Hat enterprise customers globally, primarily Japanese customers, handling inquiries through phone and email regarding products and services.🔄
Managing customer interactions
Coordinating seamless communication between customers and internal teams to ensure smooth problem resolution.📝
Documenting solutions
Researching customer issues thoroughly and contributing to the team's knowledge base by recording solutions and documenting new knowledge articles.Key criteria
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Fluent Japanese and English communication
Native-level fluency in Japanese and strong English skills are essential.View
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3+ years customer service experience
Proven experience in a customer-facing role is required.View
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Problem-solving skills
Strong passion for diagnosing and resolving complex customer issues.View
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