Red Hat16 jobs

Customer Support Specialist - Japanese speaker

JuniorMid levelFull-timeHybridAustraliaPosted 3 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Customer Support Specialist job at Red Hat is an exciting opportunity to join a dynamic team focused on delivering exceptional support to enterprise customers, particularly those based in Japan. This role is crucial in ensuring customer satisfaction through effective communication and proactive problem-solving. The team thrives on collaboration and embraces a customer-first mindset, making it a great fit for those passionate about helping others.

Meet the team

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You'll be responsible for

📞

Providing customer support

Serving as the primary point of contact for Red Hat enterprise customers globally, primarily Japanese customers, handling inquiries through phone and email regarding products and services.
🔄

Managing customer interactions

Coordinating seamless communication between customers and internal teams to ensure smooth problem resolution.
📝

Documenting solutions

Researching customer issues thoroughly and contributing to the team's knowledge base by recording solutions and documenting new knowledge articles.

Key criteria

🗣️

Fluent Japanese and English communication

Native-level fluency in Japanese and strong English skills are essential.

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📞

3+ years customer service experience

Proven experience in a customer-facing role is required.

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🛠️

Problem-solving skills

Strong passion for diagnosing and resolving complex customer issues.

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A meaningful career starts with a match

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5 criteria for this job
Fluent Japanese and English communication
Native-level fluency in Japanese and strong English skills are essential.

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3+ years customer service experience
Proven experience in a customer-facing role is required.

View

Problem-solving skills
Strong passion for diagnosing and resolving complex customer issues.

View

Organizational and time management skills
Ability to prioritize tasks effectively under pressure.

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Familiarity with Linux (optional)
Some experience with Linux is advantageous but not required.

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