Canva278 followers135 jobs

Enterprise Customer Support Specialist

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is about joining a dynamic team dedicated to redefining how the world experiences design. As a part of Canva’s User Voice super group, you will play a crucial role in ensuring users have a flawless experience while using Canva products. The team thrives on collaboration, empowering each member to contribute to exceptional customer experiences.

Meet the team

About the company

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You'll be responsible for

📩

Managing support tickets

Managing and prioritizing Enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution in line with service standards.
🔍

Troubleshooting issues

Troubleshooting and resolving standard support issues by analyzing root causes and applying established workflows, escalating when needed.
📞

Supporting Admins

Supporting Admins through scheduled calls to guide issue resolution, key workflows, and best practices, with clear and timely follow-up.

Key criteria

🛠️

Enterprise account administration expertise

Proven experience managing Enterprise account tasks and support tickets.

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🔍

Technical troubleshooting skills

Demonstrated ability to analyze and resolve technical issues effectively.

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🤝

Cross-functional collaboration

Experience partnering with Sales and Success teams for seamless support.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Enterprise account administration expertise
Proven experience managing Enterprise account tasks and support tickets.

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Technical troubleshooting skills
Demonstrated ability to analyze and resolve technical issues effectively.

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Cross-functional collaboration
Experience partnering with Sales and Success teams for seamless support.

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Effective work prioritization
Strong capability to manage multiple tasks while maintaining quality.

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Commitment to continuous improvement
Proven track record of enhancing product knowledge and processes.

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