About the job
This job is about joining a dynamic team dedicated to redefining how the world experiences design. As a part of Canva’s User Voice super group, you will play a crucial role in ensuring users have a flawless experience while using Canva products. The team thrives on collaboration, empowering each member to contribute to exceptional customer experiences.
You'll be responsible for
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Managing support tickets
Managing and prioritizing Enterprise support tickets across account administration, feature functionality, and platform configuration, ensuring timely resolution in line with service standards.🔍
Troubleshooting issues
Troubleshooting and resolving standard support issues by analyzing root causes and applying established workflows, escalating when needed.📞
Supporting Admins
Supporting Admins through scheduled calls to guide issue resolution, key workflows, and best practices, with clear and timely follow-up.Key criteria
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Enterprise account administration expertise
Proven experience managing Enterprise account tasks and support tickets.View
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Technical troubleshooting skills
Demonstrated ability to analyze and resolve technical issues effectively.View
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Cross-functional collaboration
Experience partnering with Sales and Success teams for seamless support.View
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