Shippit1 follower3 jobs

Customer Success Manager, Enterprise

Mid levelSeniorFull-timeHybridBarangaroo NSW 2000, AustraliaPosted 3 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager, Enterprise at Shippit, you will be at the forefront of nurturing relationships with key stakeholders across strategic accounts. Your proactive approach will not only enhance customer satisfaction but also drive growth and success for both customers and the company. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact.

Meet the team

About the company

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You'll be responsible for

📈

Managing enterprise accounts

Overseeing a focused portfolio of 20–30 enterprise accounts, ensuring structured engagement and success plans.
🔍

Monitoring portfolio health

Tracking growth, risk, and retention signals to proactively address issues.
🤝

Building customer relationships

Developing deep understanding of customer logistics operations and commercial goals for shared success.

Key criteria

📊

Customer success experience

Demonstrated experience in customer success or account management roles.

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🤝

Stakeholder relationship management

Proven ability to manage relationships with senior stakeholders.

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📈

Data-driven decision making

Experience using data to track account health and identify risks.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer success experience
Demonstrated experience in customer success or account management roles.

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Stakeholder relationship management
Proven ability to manage relationships with senior stakeholders.

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Data-driven decision making
Experience using data to track account health and identify risks.

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Logistics industry knowledge
Familiarity with logistics KPIs and fulfilment operations.

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