About the job
As a Customer Success Manager, Enterprise at Shippit, you will be at the forefront of nurturing relationships with key stakeholders across strategic accounts. Your proactive approach will not only enhance customer satisfaction but also drive growth and success for both customers and the company. The team thrives on collaboration, innovation, and a shared commitment to making a positive impact.
You'll be responsible for
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Managing enterprise accounts
Overseeing a focused portfolio of 20â30 enterprise accounts, ensuring structured engagement and success plans.đ
Monitoring portfolio health
Tracking growth, risk, and retention signals to proactively address issues.đ¤
Building customer relationships
Developing deep understanding of customer logistics operations and commercial goals for shared success.Key criteria
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Customer success experience
Demonstrated experience in customer success or account management roles.View
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Stakeholder relationship management
Proven ability to manage relationships with senior stakeholders.View
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Data-driven decision making
Experience using data to track account health and identify risks.View
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