Heidi Health17 followers28 jobs

Customer Success Manager (Enterprise)

SeniorFull-timeHybridMelbourne VIC, AustraliaCustomer successPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Enterprise Customer Success Manager job is about leading the end-to-end lifecycle for complex and valuable customers in the healthcare sector. This position plays a crucial role in shaping deployment strategies and driving measurable outcomes, ultimately enhancing the experience for healthcare professionals and patients alike. The team thrives on collaboration, innovation, and a commitment to making a meaningful impact in healthcare.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📈

Owning the enterprise lifecycle

Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
🤝

Building executive partnerships

Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
🏗️

Leading multi-site rollouts

Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.

Key criteria

📊

SaaS customer success experience

5+ years in SaaS customer success or client-facing roles.

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🔄

Full-lifecycle ownership

Proven track record in enterprise account management.

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🤝

Executive presence

Demonstrated ability to build relationships with C-suite leaders.

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A meaningful career starts with a match

View your fit

5 criteria for this job
SaaS customer success experience
5+ years in SaaS customer success or client-facing roles.

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Full-lifecycle ownership
Proven track record in enterprise account management.

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Executive presence
Demonstrated ability to build relationships with C-suite leaders.

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Commercial acumen
Experience driving expansion and managing complex renewals.

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Data-driven insights
Ability to translate metrics into strategic recommendations.

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