CIM1 job

Customer Success Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPeople and cultureCustomer successPosted 3 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

CIM is a world-leading AI company transforming how buildings operate. As a Customer Success Manager, you will play a crucial role in ensuring that CIM’s platform is embedded into the operations and maintenance of customer portfolios. The team values collaboration and innovation, working closely with various departments to deliver exceptional service and drive continuous improvement in building performance.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🏢

Owning customer portfolios

You will own the success of a portfolio of complex commercial buildings, building strong relationships with asset managers and operations teams through technical insight and delivery.
⚙️

Overseeing platform delivery

Oversee how CIM’s PEAK platform is configured and used across customer portfolios, ensuring alerts and workflows reflect real-world system behaviour.
🔧

Providing technical leadership

Provide technical leadership across HVAC, BMS, and building systems, guiding root-cause analysis and issue prioritisation across portfolios.

Key criteria

🏢

6+ years in HVAC or building services

Proven experience in HVAC, BMS, or energy roles is essential.

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📊

Strong technical understanding

Ability to interpret engineering documentation and operational data.

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🤝

Experience mentoring engineers

Demonstrated capability in leading and developing technical teams.

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A meaningful career starts with a match

View your fit

5 criteria for this job
6+ years in HVAC or building services
Proven experience in HVAC, BMS, or energy roles is essential.

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Strong technical understanding
Ability to interpret engineering documentation and operational data.

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Experience mentoring engineers
Demonstrated capability in leading and developing technical teams.

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Passion for sustainability
Commitment to improving building performance and environmental impact.

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Clear communication skills
Ability to explain technical concepts simply to diverse audiences.

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