EQL4 jobs

Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The job is about shaping the future of fan-first commerce at EQL by managing APAC retailer accounts. This position plays a crucial role in ensuring seamless launches and fostering strong relationships with retailers. The team thrives on curiosity, collaboration, and a commitment to solving meaningful problems together.

Meet the team

About the company

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You'll be responsible for

📚

Owning retailer accounts

Managing a book of APAC retailer accounts, ensuring strong day-to-day relationships and strategic growth over time.
🎉

Facilitating smooth launches

Partnering with retailers on launch preparation, troubleshooting, and post-launch retrospectives to ensure successful outcomes.
🚪

Onboarding new retailers

Guiding new partners through activation, from contract signature to their first successful launch, especially in expanding markets.

Key criteria

📊

Customer success management experience

Demonstrated experience in managing customer accounts effectively.

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🗣️

Strong communication skills

Proven ability to communicate with retail executives and stakeholders.

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🔍

Curiosity about product

Genuine interest in understanding platform functionality and launches.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer success management experience
Demonstrated experience in managing customer accounts effectively.

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Strong communication skills
Proven ability to communicate with retail executives and stakeholders.

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Curiosity about product
Genuine interest in understanding platform functionality and launches.

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Experience with APAC markets
Familiarity with retail dynamics across Australia, New Zealand, and Japan.

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