Lyrebird Health6 followers7 jobs

Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager for SMB, you will play a pivotal role in shaping how Lyrebird integrates into clinical workflows. This high-impact job involves managing a portfolio of small-to-mid-sized practices, ensuring they receive maximum value from our solutions. The team thrives on collaboration and innovation, working together to create a supportive environment where everyone can succeed.

You'll be responsible for

📋

Owning a portfolio

Own a high-volume portfolio of SMB healthcare accounts from activation through renewal, ensuring every practice realises measurable value from Lyrebird.
⚡

Driving adoption

Drive adoption at speed by identifying usage gaps early and intervening with the right resource, conversation, or escalation before risk becomes churn.
🤝

Building relationships

Build relationships with practice owners, managers, and clinical leads who become genuine advocates and accelerate adoption within their networks.

Key criteria

📊

B2B customer portfolio management

Proven experience managing high-volume B2B customer portfolios.

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🔍

Data analysis skills

Demonstrated ability to analyze usage data for actionable insights.

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🤝

Strong communication skills

Experience building trust with clinicians and practice owners quickly.

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View more

Meet the team

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4 criteria for this job
B2B customer portfolio management
Proven experience managing high-volume B2B customer portfolios.

View

Data analysis skills
Demonstrated ability to analyze usage data for actionable insights.

View

Strong communication skills
Experience building trust with clinicians and practice owners quickly.

View

Commercial acumen
Proven track record driving renewals and expansions effectively.

View

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