Lyrebird Health5 followers3 jobs

Customer Success Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer successPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

As a Customer Success Manager for SMB, you will play a pivotal role in shaping how Lyrebird integrates into clinical workflows. This high-impact job involves managing a portfolio of small-to-mid-sized practices, ensuring they receive maximum value from our solutions. The team thrives on collaboration and innovation, working together to create a supportive environment where everyone can succeed.

You'll be responsible for

📋

Owning a portfolio

Own a high-volume portfolio of SMB healthcare accounts from activation through renewal, ensuring every practice realises measurable value from Lyrebird.
⚡

Driving adoption

Drive adoption at speed by identifying usage gaps early and intervening with the right resource, conversation, or escalation before risk becomes churn.
🤝

Building relationships

Build relationships with practice owners, managers, and clinical leads who become genuine advocates and accelerate adoption within their networks.

Key criteria

📊

B2B customer portfolio management

Proven experience managing high-volume B2B customer portfolios.

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🔍

Data analysis skills

Demonstrated ability to analyze usage data for actionable insights.

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🤝

Strong communication skills

Experience building trust with clinicians and practice owners quickly.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

4 criteria for this job
B2B customer portfolio management
Proven experience managing high-volume B2B customer portfolios.

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Data analysis skills
Demonstrated ability to analyze usage data for actionable insights.

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Strong communication skills
Experience building trust with clinicians and practice owners quickly.

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Commercial acumen
Proven track record driving renewals and expansions effectively.

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